Ready payment issues on your account

If yous try to buy something on Google Play but your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Gild Problems

If y'all've bought something then have a trouble with or question about it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the height, select Alerts Notification bell icon.
  3. If you have a red warning, enter your payment data and look for the team to reply.

    Google Pay notifications

  4. Check your email for the review results.

Effort to pay with a different payment method

If in that location'southward a trouble with i payment method you can try paying with a unlike 1.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you desire to buy & tap the price.
  3. Tap the current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you lot see one of the following fault letters:

  • "Unable to process payment: low menu remainder"
  • "Unable to complete transaction. Please use another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Right this card info or try another card"

To ready these errors, try the post-obit steps:

Make sure your card & accost information is upward to engagement

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this data use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to apply for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your bill of fare address matches the address in Google Payments

If your credit card is registered to a dissimilar accost that can cause the payment to be declined. Check the zip code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method y'all are trying to employ for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your card.
  5. If needed, update the address.

So, try your purchase over again.

Submit whatever actress information that is requested

If the mistake message is followed past instructions for submitting additional information to Google, delight submit it. We will not exist able to process the transaction on your account without this information.

Check you take sufficient funds for the purchase

Sometimes a transaction is declined because of bereft funds. Bank check your business relationship to make certain you accept plenty to complete the purchase.

Contact your bank or carte du jour issuer

Your card may have specific restrictions which crusade the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the pass up.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you see "Your payment was declined due to an outcome with your account"

If you see this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more information to protect your account confronting fraud.
  • We need a little more information to comply with EU law (Customers from Eu member states simply).

To assist fix these issues:

  1. Become to the payments middle.
  2. Accept activeness on any errors or requests in the payments center.
    • You lot might need to verify your identity earlier you tin buy anything through your Google Business relationship.
  3. Make sure your proper name, address, and payment information are upwards to date.

If y'all are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If you're having trouble paying through direct carrier billing, try the following:

  • Make sure you're continued to your carrier network, directly or by wi-fi.
  • Make sure you've added direct carrier billing equally a payment method.
  • Brand sure you lot're using the local currency.

If y'all still accept bug, contact your mobile telephone service provider for help.

If you can't add together a payment method or have a problem with a different payment method

If y'all're having a problem with a different payment method, get to Google Payments to fix the event.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for whatsoever notifications or requests for information & provide anything that's asked for.
  3. Check that your address is up to date.
  4. Bank check that the payment methods listed are the ones yous want to use.

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin utilize it once more:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an eight-digit code.
  5. To consummate verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

  1. Ostend which bill of fare you lot want to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than 2 days: Wait up to 2 days.
    • If more than two days: Check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "menu is ineligible"

You lot tin can't use this card for this buy. Effort to make the purchase again with a different bill of fare.

If the carte you want to apply isn't listed, follow the on-screen instructions to add a new card.

If you lot use dual SIM carte du jour devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot two.

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